Frequently Asked Questions
Everything you need to know about shopping with Khazanay.
What kind of products does Khazanay sell?
Khazanay is a premium retail destination specializing in a wide range of products including footwear, apparel, and accessories from top global brands, ensuring both quality and affordability.
How long does shipping take?
Standard delivery typically takes 3-5 business days for major cities and 5-7 business days for other regions across the country.
What is your return and exchange policy?
We offer a hassle-free 7-day return and exchange policy. Items must be unused, in their original packaging, and accompanied by the digital or physical purchase receipt.
Are the products on Khazanay authentic?
Yes, we take pride in offering 100% authentic products. Our team performs rigorous quality checks to ensure that every item meets our high standards before it reaches your doorstep.
What payment methods do you accept?
We accept various payment methods including Cash on Delivery (COD), Credit/Debit cards, and popular mobile wallets to ensure a seamless checkout experience.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our website or the courier partner's portal to see live updates.